Terms and conditions
Capital’s Healing Center is a non-profit division of Easy9 LTD, a limited company incorporated in England & Wales (company number 06781142 ) whose registered office is at: 5, Jupiter House, Calleva Park, Aldermaston, Reading, Berkshire, RG7 8NN, United Kingdom
We are specialist travel organisers. Our business operates within and out of the United Kingdom (‘UK’) and our services are as advertised.
All of our activities, used by your side, are assigned on your own responsibility. We’re different type of a healing center, and our only responsibility is the proper choice of treatment and persons who will be working it out. All the rest is between you and our third party contact and their terms and conditions, which will advice you to check legislation part of chosen partner through our portal.
Any dispute arising over our contract will be dealt with under English Law. Our Terms do not affect your statutory rights.
We observe the requirements of the Data Protection Act 1998 (‘the Act’) in respect of all personal data held by us at any time.
We will not use any personal data relating to you, which we hold at any time for any purpose other than in connection with your booking. We will not pass on such data to third parties save where this is necessary in connection with the performance by us of our contract with you or as otherwise authorised by you. We may use such data to notify you of our services, offers and promotions from time to time. If you do not wish us to do so, notify us by sending an email to; firstname.lastname@example.org
BROCHURE AND WEBSITE CONTENT
We make every effort to ensure the accuracy of the information contained in our brochures and on our website. However, content is subject to change from time to time, often due to the actions of our suppliers (eg. airlines, hotels, tour companies, car hire companies).
We are not responsible for the content, policies and services of any sites linked to or accessible via our website.
LINKS TO THIRD-PARTY SITES
Hyperlinks to third party Web sites are provided for your reference only. We do not control these Web sites and are not responsible for their content. Inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites or any association with their operators.
MODIFICATION OF THESE TERMS & CONDITIONS
We reserve the right to change the terms, conditions and notices under which this Web site is offered without prior notice.
All reservations are made with Easy9 Limited, a company registered in England & Wales, under company number 06781142. In the following conditions the term company means Easy9 Limited trading as Healing Center, and the term customer means the person signing the booking form and all other persons on whose behalf he or she signs it.
1. Booking your holiday
To make a stay booking the customer should complete, sign and send in an email form with a deposit of 20% of the stay cost requested or the full amount if the booking is made within ten weeks of departure. The booking is accepted and the contract made when the company issues a confirmation invoice, which is usually within twenty-four hours of receiving the booking email.
Payment of all confirmation invoices must reach the company not later than ten weeks prior to departure.
3. Amendments and cancellation
The Company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the email booking form. If the Company is successful in making your requested amendment then you must pay an amendment charge of £50.00 per booking. If the Company is not successful then there will be no charge.
All cancellations must be advised in writing, signed by the signatory of the email booking form. Cancellations are effective on the day that they are received by the company. Recorded delivery is strongly recommended. The following cancellation charges (together with holiday insurance premium) will be payable, depending on the number of days prior to departure the company receives your notice of cancellation.
Days prior to departure date when written Percentage of total holiday cost
advice of cancellation received
More than 70 days
0.0% Loss of deposit
69 to 42 days
30% of total holiday cost
41 to 29 days
75% of total holiday cost
28 to 15 days
90% of total holiday cost
100% of total holiday cost
(iii) Amendments by the company
After the confirmation invoice has been issued, the company makes every effort to operate all holidays as confirmed. In very rare circumstances, the company may have to modify your holiday before you depart. If the modification is significant the company will notify you as soon as practically possible and you will be entitled to:
(a) take a substitute package of equivalent or superior quality at no extra cost to you; or
(b) take a substitute package of lower quality and recover from the company the difference in value between the
original arrangements and the new ones; or
(c) refund you all monies paid by you under the contract where upon your holiday arrangements will be cancelled. In addition, if the Company has to modify your holiday it will pay you compensation for non-performance of the contract (see table below for levels of compensation), if this is for any reason other than ‘force majeure’ (see below)
Days prior to departure date when notification Minimum compensation per person
of change is sent
More than 42 days
29 to 42 days prior
15 to 20 days prior
0 to 14 days prior
‘Force majeure’ means unusual and unforeseeable circumstances beyond the company’s control, the consequence of which neither the company nor its suppliers could avoid even if all due care had been exercised. This may include, but is not limited to, war, threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, technical problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions and level of water in rivers. If the company becomes unable to provide a significant proportion of your holiday after it has commenced, suitable alternative arrangements will be made for you at no extra charge to you or, alternatively, you will be returned to your point of departure and given a pro rata refund for ground arrangements not received. You may also in such circumstances be entitled to compensation by the company in accordance with the table above.
(iv) Cancellation by the company
If you fail to pay the balance of the holiday price at least eight weeks (fifty six days) before departure, the company will treat your booking as cancelled and levy the cancellation charge as set out in paragraph 3(ii) above. If the company is obliged to cancel your holiday in any other circumstances before departure, the company will use its best endeavours to offer alternative arrangements at no extra cost to you, or offer a substitute package of lower quality and you may recover from the company the difference in cost, or have repaid to you as soon as possible all monies paid by you. In addition, unless the cancellation has been caused by force majeure the company will pay you compensation as set out in paragraph 3(iii).
(v) The company liability
(i) We accept responsibility for ensuring that your travel arrangements, which you booked with us are supplied as described in our printed material and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you the appropriate compensation if this has affected the enjoyment of your travel arrangements.
(ii) We do not accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees, agents and suppliers, whilst acting within the scope of/or in the course of their employment in the provision of your travel arrangements. As we’re acting as a trading company, you’ll carrying on those responsibilities on your own risk!!
(iii) In respect of the services provided by air or sea carriers, our liability in all cases shall be limited in the manner provided by international conventions and conditions of carriage of our suppliers. Copies of these conventions and, conditions of carriage are available on request. Operational decisions may be taken by air or sea carriers and, airports and ferry terminals resulting in delays, diversions or re-scheduling, over which our company has no control. When such changes are made, our company will endeavour to minimise any inconvenience.
(vi) If you have a problem
If you have a problem during your holiday, please inform the relevant supplier (e.g., hotel) and our local representative immediately, who will endeavour to put things right. Not only may prompt action enable you to enjoy your holiday, but it is also a legal requirement, the omission of which can substantially affect your rights against our company. If it is not possible to make the complaint to the appropriate organisation at the time, you should make contact with our company, so that our company can endeavour to resolve it. However, should a problem remain unresolved, a complaint should be made in writing to our company office manager within thirty days of your return.
(vii) Our company price policy
Our suggested itineraries are prepared many months before the start of your holiday and the prices quoted in them are for your guidance only. If at the time of booking the price has changed from that shown in our suggested itineraries, you will be told of the revised price applicable to the travel arrangements before you commit yourself.
At Healing Vacations we are committed to safeguarding and preserving the privacy of our visitors.
INFORMATION WE COLLECT
In running and maintaining our website we may collect and process the following data about you:
•Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
•Information provided voluntarily by you. For example, when you register for information or make a purchase.
•Information that you provide when you communicate with us by any means.
USE OF YOUR INFORMATION
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
•To provide information to you that you request from us relating to our products or services.
•To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
•To inform you of any changes to our website, services or goods and products.
If you have previously purchased goods or services from us we may provide to you details of similar goods or services, or other goods and services, that you may be interested in.
Where your consent has been provided in advance we may allow selected third parties to use your data to enable them to provide you with information regarding unrelated goods and services which we believe may interest you. Where such consent has been provided it can be withdrawn by you at any time.
STORING YOUR PERSONAL DATA
In operating our website it may become necessary to transfer data that we collect from you to locations outside of the European Union for processing and storing. By providing your personal data to us, you agree to this transfer, storing or processing. We do our upmost to ensure that all reasonable steps are taken to make sure that your data is treated stored securely.
Unfortunately the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, Sending such information is entirely at your own risk.
DISCLOSING YOUR INFORMATION
•In the event that we sell any or all of our business to the buyer.
•Where we are legally required by law to disclose your personal information.
•To further fraud protection and reduce the risk of fraud.
THIRD PARTY LINKS
ACCESS TO INFORMATION
In accordance with the Data Protection Act 1998 you have the right to access any information that we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.